Tired of Putting Out Fires?
Ignite Your Operations with AI-Powered Smart NOC!

Is your Network Operations Center (NOC) drowning in alarms, struggling with manual processes, and reacting to issues instead of preventing them?  Do you CSRs really understand the services they are supporting and the impacts of network faults?

It’s time to ditch the outdated, reactive approach and embrace the future of customer service management with TierOneâ„¢ Smart NOC Solution and transform your NOC and CSR teams.

What is a Smart NOC?

A Smart NOC is a radical transformation of the reactive network operations to proactive remediated operation.  It’s a revolutionary approach that leverages a network AI data model, to understand root issues, prevent outages, and optimize performance like never before.

TierOneâ„¢ Smart NOC Solution is built on top of TierOneâ„¢ Commercial Portal, a customer service assurance platform, which:

  • provides a common, integrated customer centric data model and end-to-end network data model
  • supports ANY domain, any technologies, any vendors, across all network layers
  • gives a real-time understanding of every network failure impacting every customer service
  • is an AI-enabled diagnostic and remediation framework
  • extends to a customer portal with design and control of web-based applications to support customer service functionality

The TierOne Smart NOC Solution Approach

TierOne ensures a service assurance solution that fits into your NOC

Full federation of real-time network data co-existing with legacy data

Data is loaded from sources, but only data aligned to the TierOne data model is incorporated.  This clean data ensures data integrity of services.

CSR & NOC Views

See your entire network and all diagnostics from a centralized dashboard, providing complete visibility and control. No more swivel-chair between vendor applications.

Automated Troubleshooting

Intelligent automation executes pre-defined and AI-driven  troubleshooting steps, resolving issues without human intervention.

Eliminate Manual Processes

Automate routine tasks and use AI Next Best Action and free up your NOC team to focus on strategic initiatives.

Smart NOC Advantages

https://www.tieroneoss.com/wp-content/themes/tierone/css/fonts/svg/basic_compass.svg
Reduce MTTI to Minutes

Identify the root cause of problems in minutes, not hours, with AI-powered diagnostics.

https://www.tieroneoss.com/wp-content/themes/tierone/css/fonts/svg/basic_life_buoy.svg
Slash MTTR by 40%

Resolve issues faster than ever before, minimizing downtime and maximizing customer satisfaction

https://www.tieroneoss.com/wp-content/themes/tierone/css/fonts/svg/basic_elaboration_todolist_flagged.svg
Boost Fault Handling by 200%

Proactively address potential issues before they impact your customers, ensuring a seamless network experience.

https://www.tieroneoss.com/wp-content/themes/tierone/css/fonts/svg/ecommerce_graph2.svg
Minimize SLA Disputes

Deliver exceptional service levels and avoid costly penalties with proactive performance management