A leading communications service provider in the USA has launched a Technical Refresh Initiative to upgrade its customer service management platforms, ensuring enhanced performance, security, and agility for US-based customers.
This upgrade will enhance several key components in the Customer Service Management platform, including real-time alarm surveillance across customer circuits for efficient issue resolution and minimized downtime, streamlined provisioning with a unified interface for faster and more accurate service delivery, and comprehensive network surveillance with a machine-to-machine interface for robust and responsive monitoring systems.
Benefits
The modernization of the Customer Service Management system using TIERONE’s Commercial Portal will enable the service provider to achieve:
- Improved Network Performance and Uptime: Real-time insights into network health for higher uptime and reduced downtime.
- Optimized Service Delivery and Customer Satisfaction: Enhanced self-provisioning capabilities, on-demand bandwidth allocation, and empowered customers.
- Operational Excellence: Streamlined operations, reduced call times, and mitigated operational risks for reliable network management.
“We are thrilled to support this leading communications service provider in modernizing their customer service management platforms,” said Kevin O’Keefe, VP of Product Management at TIERONE. “Our Commercial Portal solution is designed to provide unmatched service assurance and operational efficiency, helping our customers meet their performance and security goals.”
About TIERONE’s Commercial Portal
TIERONE’s Commercial Portal ecosystem is a proven, enterprise-grade solution delivering a customer-centric service assurance experience. It integrates seamlessly with multiple technologies, simplifying the complexity of both physical and logical multi-vendor networks. The platform provides an intuitive, detailed service level view, enabling service providers to perform real-time, interactive customer service impact analysis and service management.
Press Contact:
Francis Chung fchung@tieroneoss.com