Job Description: System Analyst - Support

Position Summary:

The System Analyst – Support is involved in many phases of the software delivery and deployment process. This includes, but is not limited to, analysis of the customer environment and solution needs, installation/configuration of the product, development and support of application components. The candidate will work in a team under the supervision of a Group Leader, and will interact with customers, network technicians, software engineers/testers, and equipment vendors. The candidate should have one to two years’ experience in software delivery role, in a UNIX, client-server environment, preferably in the telecommunications domain.

Duties and Responsibilities:

  • Analyze and understand the customer network environment and service fulfilment needs
  • Install, configure and integrate the product in the customer environment
  • Define customer acceptance test plans, execute test cases and report results
  • Define application deployment plans
  • Provide on-site or remote support to customers
  • Create defect tickets for software developers
  • Work overtime when needed
  • Provide On-Call service on a scheduled basis and basic trouble-shooting of customer applications
  • Preferably close to EST timezone.

Required soft skills:

  • Strong UNIX skills
  • Hands-on knowledge in Docker, Kubernetes would be an asset.
  • Deployment and configuring of J2EE applications (Weblogic/Wildfly)
  • Database Management (Oracle/Postgres)
  • Able to work independently as well as with diverse teams
  • Strong communication skills at both a technical and organizational level
  • Understanding of TCP/IP protocols
  • Basic understanding of telecommunications and data networks
  • Understanding of web-enabled products
  • Troubleshooting and problem solving skills

Job Type: Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care
  • Wellness program
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call

Work remotely:

  • Yes

COVID-19 precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Virtual meetings
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